Support

Common questions

How do I pair with my partner?

On both phones, open Pair a new partner — one phone shows a QR code and the other scans it, in person or from a photo you send however you like. Scanning sends a request the other phone has to accept, and both phones then show a matching safety number you can read to each other to confirm the connection is genuine. Your keys are exchanged through the QR code itself — we never generate or hold them.

Do I need a second phone?

No. Creating, tuning and saving cues all work on one phone, on the free tier, with nothing to set up — just tap Create a scene. A partner and a second phone are only needed when you want to send a cue to someone.

I enrolled a new fingerprint and can't unlock with biometrics.

For your security, changing your device's fingerprints or face data resets biometric unlock. Sign in with your password, then re-enable it from Settings → Identity & security.

I subscribed but don't see Enhanced scenes.

Open Settings → Premium and tap Restore purchase, and make sure you're signed in to the same Google account that bought the subscription. The app re-checks your subscription each time it opens.

How do I cancel my subscription?

Open the Google Play Store → your profile → Payments & subscriptions → Subscriptions → The Cue → Cancel. You keep Premium until the end of the paid period.

How do I delete my data?

Everything The Cue stores — your profile, keys, messages and saved scenes — is on your phone, and uninstalling the app permanently erases all of it. A message in transit sits on our relay only until your partner's phone collects it, encrypted the whole time, and is deleted on delivery. We keep no readable copy of anything. See the Privacy Policy for the detail.