Support — Simply QR Code Generator

Contact us

To help us investigate an issue, please include:

Your device manufacturer and model
Your Android version
The Simply QR app version (shown in Settings → About)
A brief description of what you were trying to do
The steps that caused the issue
A screenshot, if available

Please do not send passwords, Wi-Fi passwords, private QR-code contents, payment-card information, government identification numbers, or other sensitive information in a support message.

Frequently asked questions

My QR code won't scan.

Check the colors: the dots must be clearly darker than the background (the app warns you when contrast is too low). Try a larger size, make sure the printed or displayed code isn't blurry, and test with more than one scanner app.

Where are my saved QR codes stored?

On your device, in the app's private storage. Use "Back up my QR codes" in the app menu to save them all as a single file to Google Drive or anywhere else, and "Restore from backup" to bring them back.

How do I remove ads?

Settings → "Remove ads" is a one-time purchase through Google Play. It applies on every device signed into the same Google account; use "Restore purchase" after reinstalling.

Does the app upload what I type?

No. QR codes are generated entirely on your device. See the Privacy Policy for how advertising in the free version is handled.

A saved image doesn't appear in my Photos app.

Use "Save to Photos" on the QR code's page; images are saved to the Pictures/Simply QR album. On Android 9 and older the app will ask for storage permission first.