Write to support@cypresstech.net. Please include the app name, the version from Settings → About, your phone model and what happened. The full rules are in the app at Settings → How to play.
No. This is Mahjong solitaire: one player removes matching pairs of free tiles until the board is clear.
When nothing lies on top of any part of it and it is open on its left or its right side.
Seasons and flowers. Any season matches any other season, and any flower any other flower.
Yes. Pinch with two fingers to zoom in and drag to move around.
Settings → Remove ads. It is a one-time purchase, not a subscription, and it removes every ad. It does not unlock anything else, because nothing else is locked.
Open Settings → Restore purchase while signed in to the Google account you bought it with. If the price does not show, check that you are online and that Google Play is up to date.
No. The game screen never shows an ad. The free version shows a banner on menu screens and may show one full-screen ad after a game has finished.
Yes. Every part of the game works with no connection. Ads simply do not appear.
Only on your phone. There is no account and no cloud copy, so they do not move to a new phone and are erased if you uninstall.
No. The game is saved after every move. Open the app and tap Continue.
Starting a new game while one is in progress ends the old one and records it as a loss.
Where a consent choice applies to you, Settings → Privacy choices opens the form again.