Write to support@cypresstech.net. Please include the app name, the version from Settings → About, your phone model and what happened. The full rules are in the app at Settings → How to play.
No. Chips are free play chips with no value. They cannot be bought, sold, won as prizes or exchanged for anything.
No. Nothing in the app sells chips.
Your stack refills for free whenever you can't cover the smallest bet.
The game runs on your phone. Every hand is dealt from a fair shuffle: nothing looks at your chips or your history. The pay table shows every payout and the house edge.
No. Everything is played on your phone.
Settings → Remove ads. It is a one-time purchase of US$0.99 (shown in your currency before you buy), not a subscription, and it removes every ad. It does not unlock anything else, because nothing else is locked.
Open Settings → Restore purchase while signed in to the Google account you bought it with. If the price does not show, check that you are online and that Google Play is up to date.
No. The table never shows an ad. The free version shows a banner on the Home, Statistics and Settings screens and may show one full-screen ad after a game has finished.
Yes. Every part of the game works with no connection. Ads simply do not appear.
Only on your phone. There is no account and no cloud copy, so they do not move to a new phone and are erased if you uninstall.
No. Open the app and tap Continue.
Statistics → Reset statistics. It cannot be undone.
Where a consent choice applies to you, Settings → Privacy choices opens the form again.